FTP lets you upload and download your site's files with a desktop app such as FileZilla, Cyberduck or WinSCP. You create FTP accounts yourself, in the control panel.
Create an FTP account
- Go to Hosting, open the plan, and click Open control panel.
- Go to Files → FTP Accounts → New Account.
- Enter a Username, choose the Domain it belongs to, and set a Password. The shuffle button makes a strong one.
- Set the Path (folder) the account can reach.
/var/www/html/is every site on the plan./var/www/html/yourdomain.com.auis just that site. - Click Create Account.
Your full FTP username is the username plus the domain, for example
[email protected].
How many FTP accounts you can have depends on the plan:
| Plan | FTP accounts |
|---|---|
| Small | 1 |
| Medium | 5 |
| Large | 10 |
| Business | 10 |
Connection details
| Setting | Value |
|---|---|
| Host | Your server's name, shown under Server on the plan's page in phas, for example mel02.phas.au |
| Port | 21 |
| Protocol | FTP with explicit TLS (FTPS) |
| Transfer mode | Passive |
| Username | The full username, for example [email protected] |
| Password | The one you set when you created the account |
Connect with the server's name, not its IP address. The security certificate is issued to the name, so connecting by IP shows a certificate warning.
Always use TLS. Plain FTP still connects, but it sends your password unencrypted.
SFTP (port 22) isn't available. Use FTP with TLS on port 21.
FileZilla
- Open File → Site Manager and click New site.
- Protocol: FTP - File Transfer Protocol.
- Host: your server's name. Port: 21.
- Encryption: Require explicit FTP over TLS.
- Logon Type: Normal. Enter the full username and the password.
- Click Connect. If FileZilla asks about the certificate, check it was issued to your server's name, tick the box to always trust it, and click OK.
FileZilla uses passive mode by default, so there is nothing else to set.
Change a password or remove an account
Both are on Files → FTP Accounts, under Actions next to the account.
Good to know
- An FTP account only sees the folder it was given. In your FTP app, that
folder shows as
/. - Files you upload count towards your plan's disk space and file limits.
- Every FTP account belongs to a domain. If you remove that domain from your plan, its FTP accounts are deleted too.
If it won't connect
- Login incorrect: use the full username, including
@yourdomain, and check the password. If you're not sure of it, set a new one from FTP Accounts. - Certificate warning: you're probably connecting by IP address. Use the server's name.
- Connects, but the file list never loads: make sure your app uses passive mode, and that your network allows outgoing connections on ports 21 and 21000–21010.
Still stuck? Contact support.